News of the discovery and Tom’s dismissal prompted the zoo to make massive, sweeping changes across every department. The management brought in independent animal welfare experts to review all daily care routines and feeding practices. Every single keeper was required to undergo new, rigorous training to ensure that no animal would ever face such neglect again.
The zoo established a strict new rule requiring two staff members to inspect every meal before it reached the animals. Fresh, healthy food was now prepared in open, spotless kitchens where every piece of packaging was removed and accounted for. These simple, careful steps ensured that Lola’s nightmare could never be repeated by anyone at the park.