Clara didn’t want to hear it. “It doesn’t matter if he’s a service animal. He’s still a dog,” she snapped, uttering that last word as though it was some taboo subject.. “I don’t feel safe, and there may be others like me.” Her voice was rising with every word, echoing through the cabin.
The flight attendants, trying hard not to worsen the situation, explained again that Liam was within his rights, and the dog was perfectly well-behaved. “We’re just asking that you remain calm, ma’am,” one of them said. “We can’t do anything about the seating now.”